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ALEX FAQ

Supported Web Browsers
What browsers are supported?
Can I use Safari on my Macintosh?
Is there any other software required?

Internet Connection and Bandwidth
Can I use a wireless connection with ALEX?
Can I use a dial-up connection?
Can I use a DSL or Cable Modem connection?
Can I use my corporate LAN?
I opened a course window, but it remains white. What should I do?
My video stops and stutters. How do I fix that?

Navigating ALEX and Purchasing ALEX Content
My password isn't working/I forgot my password. What should I do?
My course disappeared from the Content list. How do I get it back?
Can I download course lessons to my computer?
I have experienced most of the free content available in ALEX after creating an account, but where can I purchase full ALEX courses and/or subscriptions?

Supported Web Browsers
What browsers are supported? [top]
Avid highly recommends Internet Explorer 6 or greater. Firefox 1.1 or greater on Windows PC, or Firefox 1.1 or greater on the Macintosh will also work.  Important Note: We have recently found that Firefox 3.0+ prevents users from viewing the assessment results window.  Scores are recorded properly, but users are unable to see exactly which questions are correct and incorrect.  We hope to have this behavior fixed soon.

Can I use Safari on my Macintosh? [top]
Unfortunately, the Safari browser is not yet supported. Please use the Firefox browser.

Is there any other software required? [top]
The system requires the latest Flash plug-in, available here. No other plug-ins or software is required.

Internet Connection and Bandwidth
Can I use a wireless connection with ALEX? [top]
While a strong wireless connection may work in some cases, it is not recommended. An Ethernet cable connection is preferred.

Can I use a dial-up connection? [top]
Unfortunately, a dial up connection will not work with ALEX.

Can I use a DSL or Cable Modem connection? [top]
Yes. A direct, Ethernet connection (not wireless) using DSL or Cable Modem is recommended for successful course streaming.

Can I use my corporate LAN? [top]
Yes. Please note that some highly congested corporate LANs may cause stuttering or hesitations in course playback.

I opened a course window, but it remains white. What should I do? [top]
Please be sure you have the latest version of a supported browser, and the latest version of the Flash plug-in available here.

My video stops and stutters. How do I fix that? [top]
Please make sure you have a broadband internet connection (DSL, Cable Modem, or corporate LAN) and are using an Ethernet cable (wireless connection is NOT recommended).

Navigating ALEX and Purchasing ALEX Content
My password isn't working/I forgot my password. What should I do? [top]
If you have forgotten your ALEX password, click the ‘Forgot Password?’ link on the ALEX login page. Fill in the required fields and your password will be sent to your email address. You can also email ALEXSupport@avid.com and request a password change.

My course disappeared from the Content list. How do I get it back? [top]
As you complete your courses, they are automatically moved from the "My Current Activities" section to the "My Completed Activities" section. This section will display your transcript with any completed ALEX content. Simply click on the completed course you would like to launch. From here, you will be taken to the "Course Summary" page where you will see the skills you have acquired and other information about the course. To re-launch the course, click the "Online Offering" link on the left side to view the course structure and the links to launch the course or individual lessons. Note: Not all courses have individual lesson links. For these courses, you can launch the main course page and use the "previous" and "next" buttons within the course window to navigate to different lessons.

Can I download course lessons to my computer? [top]
No. Courses cannot be downloaded locally to your computer at this time.  They can only be streamed from the ALEX online system.

I have experienced most of the free content available in ALEX after creating an account, but where can I purchase full ALEX courses and/or subscriptions? [top]
You can purchase ALEX courses from Avid's on-line webstore at http://store.avid.com.  Choose the category "Avid Online Courses"to browse all of our online offerings to purchase.